Terms and Privacy policy

Terms of Use and Privacy Policy

Terms of Use

Your use of the Service constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Use and the Privacy Policy and your representation that you are 18 years of age or older.  Your use of the Service after such posting will constitute your acceptance of and agreement to such changes. Therefore, you should frequently review these Terms of Use and the Privacy Policy to see if they have been changed.

This Agreement is subject to change at any time, effective upon posting on the Service.

TIDY4ME is a company that offers a communication platform to connect TIDY4ME Service Professionals and TIDY4ME Service Requesters.  The software can be licensed annually or as a “pay as you go” model.  These terms outline the terms for the “pay as you go” model for TIDY4ME Service Professionals, and the terms for TIDY4ME Service Requesters.  Annual Licenses are subject to separate Terms and Conditions.

TIDY4ME is a communications platform for enabling the connection between individuals seeking to obtain services (“TIDY4ME Service Requesters”) and/or individuals seeking to provide services (“TIDY4ME Service Professionals”). TIDY4ME Service Requesters and TIDY4ME Service Professionals together are hereinafter referred to as “Users.” Those certain services requested by the TIDY4ME Service Requesters, which are to be completed by the TIDY4ME Service Professionals are hereinafter referred to as “Services.”

Collection of your Personal Information

TIDY4ME is a communications platform for enabling connections between Users. TIDY4ME does not take part in the interaction between Users. TIDY4ME does not have control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of any Services provided by TIDY4ME Service Requesters, nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Users. TIDY4ME does not have control over the quality, timing or legality of Services delivered by its TIDY4ME Service Professionals. TIDY4ME makes no representations about the suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users identified through the Service whether in public, private, or offline interactions.

Although TIDY4ME does perform background checks of TIDY4ME Service Professionals, TIDY4ME cannot confirm that each User is who they claim to be. TIDY4ME does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.  Background checks are completed by one or more third party background check services. However, each Requester should exercise caution and common sense to protect its personal safety and property, just as you would when interacting with any person whom you do not know.

BY USING THE TIDY4ME PLATFORM, THE REQUESTER AGREES TO HOLD TIDY4ME FREE FROM THE RESPONSIBILITY FOR ANY LIABILITY OR DAMAGE THAT MIGHT ARISE OUT OF THE PROFESSIONAL SERVICES. TIDY4ME IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER INCLUDING PROFESSIONALS, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY PROFESSIONAL SERVICES, EXCEPT AS OUTLINED IN OUR DAMAGE CLAIM POLICY.  TIDY4ME NEVER COVERS DAMAGES DUE TO AN INJURY OF A PROFESSIONAL OR REQUESTOR.

Transactions

Users of the Service contract for Services directly with other Users. TIDY4ME will not be a party to any contracts for Services or services.

TIDY4ME facilitates these contracts by supplying a medium for the exchange of money.

TIDY4ME Service Requesters offer Service Payments for each requested service.

After a service is scheduled, if there is no complaint by the TIDY4ME Service Requester, the service will be marked as closed by TIDY4ME, the agreed upon payment will be transferred to the TIDY4ME Service Professional’s online account. The Service Payment must be paid through the TIDY4ME Web Service. Any Service Payments paid in cash outside of the TIDY4ME Web Service are NOT subject to refunds. Any reimbursement expenses that are incurred by a TIDY4ME in connection with the completion of a Service may, however, be paid in cash offline or through the TIDY4ME Web Service.

Release

TIDY4ME expressly disclaims any liability that may arise between Users of its Service.

TIDY4ME is only a venue for connecting Users. Because TIDY4ME is not involved in the actual contact between Users or in the completion of the Service, in the event that you have a dispute with one or more Users, you release TIDY4ME (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Links to Other Web Sites

Links (such as hyperlinks) from TIDY4ME to other sites on the Web do not constitute the endorsement by TIDY4ME of those sites or their content. Such links are provided as an information service, for reference and convenience only. TIDY4ME does not control any such sites, and is not responsible for their content. The existence of links on the Service to such websites (including without limitation external websites that are framed by the TIDY4ME Service as well as any advertisements displayed in connection therewith) does not mean that TIDY4ME endorses any of the material on such websites, or has any association with their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.

The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites, and not by TIDY4ME’s Terms of Use or Privacy Policy. You access such third-party websites at your own risk. TIDY4ME expressly disclaims any liability arising in connection with your use and/or viewing of any websites or other material associated with links that may appear on the Service. You hereby agree to hold TIDY4ME harmless from any liability that may result from the use of links that may appear on the Service.

Public Areas

The Service may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not:

Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another’s computer.

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others.

Use the Service for any purpose which is in violation of local, state, national, or international law.

Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.

Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.

Advertise or offer to sell any goods or services for any commercial purpose on the Service which are not relevant to the services offered on the Service.

Conduct or forward surveys, contests, pyramid schemes, or chain letters.

Impersonate another person or allow any other person or entity to use your identification to post or view comments.

Post the same note repeatedly (referred to as ‘spamming’). Spamming is strictly prohibited.

Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Service.

Restrict or inhibit any other User from using and enjoying the Public Areas.

Imply or state that any statements you make are endorsed by TIDY4ME, without the prior written consent of TIDY4ME.

Use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index TIDY4ME in any manner.

Hack or interfere with TIDY4ME, its servers or any connected networks.

Adapt, alter, license, sublicense or translate TIDY4ME for your own personal or commercial use.

Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by TIDY4ME.

Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.

Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.

All submissions made to Public Areas will be public, and TIDY4ME will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.

Account, Password and Security

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or TIDY4ME for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. TIDY4ME has no control over the use of any User’s account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact TIDY4ME immediately.

No Commercial Use or Solicitation

The Service may be used for your personal, non-commercial use only; you may not use the Service in connection with any commercial endeavors whatsoever without the express prior written consent of TIDY4ME.

Without limitation, the Service may not be used to solicit for any other business, website or service. You may not solicit, advertise for, or contact in any form Users for employment, contracting, or any other purpose not related to Services facilitated through TIDY4ME without express written permission from TIDY4ME.

You may not use the Service to collect usernames and/or email addresses of members by electronic or other means without the express prior written consent of TIDY4ME.

Your Information

“Your Information” is defined as any information and materials you provide to TIDY4ME or other Users in connection with your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant to TIDY4ME that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for TIDY4ME or cause TIDY4ME to lose (in whole or in part) the services of its ISPs or other partners or suppliers.

Solely to enable TIDY4ME to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.

Billing and Payment Policy

TIDY4ME Service Requesters are obligated to pay for the services of the Service, unless specifically notified otherwise. TIDY4ME requires Service Requesters to have sufficient credit on their account in advance of any booking or appointment.  For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, TIDY4ME will charge your credit card according to the amount agreed upon between you and TIDY4ME for the use of the services of the Service, and you hereby authorize us to charge your credit card for such amounts. TIDY4ME retains the right, in its sole discretion, to place a hold on any payment for a completed Service transaction.  You agree to allow TIDY4ME at any time to charge your card to load sufficient credit to cover an upcoming appointment.  In other words, if your next appointment is estimated to be $50, then you allow TIDY4ME to charge $50 and hold that credit on your account until the appointment has passed.

No refunds or credits will be provided once the TIDY4ME Service Requester’s credit card has been charged. At TIDY4ME’s sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, to refund back refundable credit on your account, or to correct any errors made by TIDY4ME.

While TIDY4ME will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold TIDY4ME harmless for any damages that may result therefrom. TIDY4ME will use third party services to process credit card information. For further information regarding that service, please contact TIDY4ME to request information about TIDY4ME’s credit card processing providers.

You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on TIDY4ME’s income).

No Employment

TIDY4ME provides a software platform which allows you to connect with independent Professionals. TIDY4ME is not the employer of any Professional. You acknowledge that we do not supervise, direct, or control a Professional’s work or Services performed in any manner. Professional provides services to you as an independent contractor, and is not an employee, joint venture, partner, agent, or franchisee of TIDY4ME for any purpose whatsoever. 

Termination and Suspension

Without limitation, TIDY4ME may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of TIDY4ME posted on the Service from time to time, or if TIDY4ME otherwise finds that you have engaged in inappropriate and/or offensive behavior. If TIDY4ME terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, TIDY4ME reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

TIDY4ME may terminate or suspend your right to use the Service at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice.

Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you.

You may terminate this Agreement at any time by ceasing all use of the Service. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.

Intellectual Property Rights

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that users see or read on the Service is owned by TIDY4ME or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. TIDY4ME owns all Proprietary Material as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the United States Copyright Act, as amended. The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without TIDY4ME’s express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of TIDY4ME and/or the relevant right holder.

The service marks and trademarks of TIDY4ME, including without limitation TIDY4ME and the TIDY4ME logo are service marks owned by TIDY4ME. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.

Copyright Complaints and Copyright Agent

TIDY4ME respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the Service infringe upon your copyrights, please send the following information to TIDY4ME, Inc., 1835 Newport Blvd. A109 – PMB 155 Costa Mesa, CA 92627.

A description of the copyrighted work that you claim has been infringed, including the URL (Internet address) or other specific location on the Service where the material you claim is infringed is located. Include enough information to allow TIDY4ME to locate the material, and explain why you think an infringement has taken place;

A description of the location where the original or an authorized copy of the copyrighted work exists — for example, the URL (Internet address) where it is posted or the name of the book in which it has been published;

A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and

An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

Modifications to the Service

TIDY4ME reserves the right in its sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Service or any content or information on the Service with or without notice. TIDY4ME will not be liable to any party for any modification or discontinuance of the Service.

Confidential Information

You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of TIDY4ME and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify TIDY4ME in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to TIDY4ME upon termination of this Agreement for any reason whatsoever. The term “Confidential Information” shall mean any and all of TIDY4ME’s trade secrets, confidential and proprietary information and all other information and data of TIDY4ME that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.

Disclaimer of Warranties

USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK.

THE SERVICE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, NEITHER TIDY4ME NOR ITS AFFILIATES OR LICENSORS WARRANT THAT ACCESS TO THE SERVICE WILL BE UNINTERRUPTED OR THAT THE SERVICE WILL BE ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE, OR AS TO THE TIMELINESS, ACCURACY, RELIABILITY, COMPLETENESS OR CONTENT OF ANY OR SERVICE, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE SERVICE.

WITHOUT LIMITING THE FOREGOING, NEITHER TIDY4ME NOR ITS AFFILIATES OR LICENSORS WARRANT THAT ANY SERVICE WILL OCCUR WHATSOEVER OR THAT ANY INDIVIDUAL SHALL BE ASSIGNED TO THE CLEANING.  TIDY4ME MAY FROM TIME TO TIME MAY HAVE CLEANINGS WITHOUT ANY HOMEKEEPER ASSIGNED WHATSOEVER OR A TEMPORARY HOMEKEEPER WHO IS NOT EXPECTED TO COMPLETE THE SERVICE.

NEITHER TIDY4ME NOR ITS AFFILIATES ARE RESPONSIBLE FOR DAMAGE OR THEFT ON YOUR PROPERTY AS A RESULT OF ACTIONS BY YOU OR TIDY4ME SERVICE PROFESSIONALS.  YOU ARE RESPONSIBLE FOR PHYSICALLY SECURING ALL VALUABLE ITEMS.

NEITHER TIDY4ME NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE.

NEITHER TIDY4ME NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, BETWEEN TIDY4ME SERVICE PROFESSIONALS.

NEITHER TIDY4ME NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SERVICE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS.

TIDY4ME AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.

No Liability

YOU AGREE NOT TO HOLD TIDY4ME, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY TIDY4ME OR ITS AFFILIATES OR LICENSORS, ANY DESTRUCTION OF YOUR INFORMATION.

YOU WARRANT THAT YOU ARE HEALTHY ENOUGH TO USE THE SERVICE, AND AGREE NOT TO HOLD TIDY4ME, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY INJURY WHATSOEVER (INCLUDING WITHOUT LIMITATION INJURY RELATED TO PREGNANCY OR ALLERGIES).

UNDER NO CIRCUMSTANCES WILL TIDY4ME ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT TIDY4ME OR ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS IS LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE TOTAL FEES PAID BY YOU TO TIDY4ME DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE.

Lossess Expressly Not Covered By TIDY4ME

In addition to the terms listed herein, TIDY4ME is never responsible for any of the following:

  • losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather related events such as hurricanes and tornadoes;
  • losses arising out of interruption of business, loss of market, loss of income and/or loss of use (e.g. lost rental income for failure to clean, lost deposits for a poor cleaning, or similar losses);
  • losses for property damage exceeding the original value, and/or replacement value for the US average version of similar property (TIDY4ME does not cover any premium items), less any standard depreciation; (e.g. if damage is done to an expensive marble countertop, damages shall be calculated off the cost to repair the average countertop)
  • losses arising from negligence of a Requester or third party;
  • losses arising from a manufacturer’s or a product’s defects;
  • losses from pre-existing damages or conditions of the item or property;
  • losses arising from items supplied by the Requester or due to Requester recommendations (e.g., if Requestor wants a cleaning product or appliance used and the use of that product or appliance causes damage, etc);
  • losses arising from flooding and/or water damage including mold, fungi or bacteria;
  • losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution;
  • losses of cash, third party gift cards, and securities;
  • losses as a result of theft of property or any other intentional wrongful act by a Professional;
  • losses arising from normal wear and tear;
  • losses for items that retain their functionality;
  • losses for fine arts, which includes but is not limited to paintings, etchings, printed photos, pictures, tapestries, rare or art glass, art glass windows, valuable rugs, statuary, sculptures, antique furniture, antique jewelry, bric-a-brac, porcelains, antique automobiles, coins, stamps, other collectibles, collections, furs, jewelry, precious stones, precious metals, and similar property of rarity, historical value;
  • losses for damage beyond the specific damaged area (e.g., should flooring sustain damage, any loss is limited to the US average cost to repair or replace the square footage of a floor that was damaged after deducting for obsolescence and physical depreciation);
  • losses based on sentimental and/or undocumented intangible value;
  • losses or damages associated with the unauthorized acquisition of, access to, destruction of, and/or loss of electronic data, including but not limited to films, records, manuscripts, drawings or photographs, data, information, audio or video recordings, files, facts, programs or other materials stored as or on, created or used on, or transmitted to or from, computer software, including systems and applications software, hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices, cloud storage, or any other media which are used with electronically-controlled equipment;
  • losses related to repairs outside of the area where the Professional Services were performed;
  • losses of pets, personal liability or damage to shared or common areas;
  • losses arising from shipping costs and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;

Conditions & Exclusions; Your Primary Insurance

If you carry insurance that would cover you in the event of a claim, such as renter’s insurance, homeowner’s insurance, automobile insurance or an umbrella policy (“Personal Insurance”), You agree that your Personal Insurance is primary and any coverage offered by TIDY4ME would be secondary. TIDY4ME shall never compensate for losses covered by your Personal Insurance.

Indemnification

You hereby agree to indemnify, defend, and hold harmless TIDY4ME, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys’ fees and costs incurred, in connection with your use or inability to use the Service. TIDY4ME reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any claim or matter without the written consent of TIDY4ME.

Dispute Resolution and Governing Law

Informal Negotiations. To expedite resolution and reduce the cost of any dispute, controversy or claim related to this Agreement (“Dispute”), you and TIDY4ME agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice. Your address for such notices is your billing address, with an email copy to the email address you have provided to TIDY4ME. TIDY4ME’s address for such notices is TIDY4ME, 1835 Newport Blvd. A109 – PMB 155 Costa Mesa, CA 92627. ATTENTION: Legal Department

Binding Arbitration. If you and TIDY4ME are unable to resolve a Dispute through informal negotiations, either you or TIDY4ME may elect to have the Dispute (except those Disputes expressly excluded below) finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party will be final and binding on the other. YOU UNDERSTAND THAT IF EITHER PARTY ELECTS TO ARBITRATE, NEITHER PARTY WILL HAVE THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL. The arbitration will be commenced and conducted under the Commercial Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules). If such costs are determined by the arbitrator to be excessive, TIDY4ME will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. The governing law shall be the State of California, and arbitration shall be held in the County of Orange.

Except as otherwise provided in this Agreement, you and TIDY4ME may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.

Exceptions to Alternative Dispute Resolution. You and TIDY4ME agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of your or TIDY4ME’s intellectual property rights; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy or unauthorized use; and (c) any claim for injunctive relief.

Restrictions. You and TIDY4ME agree that any arbitration will be limited to the Dispute between TIDY4ME and you individually. To the full extent permitted by law, (a) no arbitration will be joined with any other; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Location. Arbitration will take place at any reasonable location within the United States convenient for you.

Severability. You and TIDY4ME agree that if any portion of this section entitled “Dispute Resolution and Governing Law” is found illegal or unenforceable, that portion will be severed and the remainder of the section will be given full force and effect. Notwithstanding the foregoing, if the subsection entitled “Exceptions to Alternative Dispute Resolution” is found to be illegal or unenforceable, neither you nor TIDY4ME will elect to arbitrate any Dispute falling within that portion of that subsection that is found to be illegal or unenforceable and such Dispute will be decided by a court of competent jurisdiction and you and TIDY4ME agree to submit to the personal jurisdiction of that court.

Special Promotions

TIDY4ME may from time to time provide certain promotional opportunities to TIDY4ME Service Requesters All promotions will be run at the sole discretion of TIDY4ME, Inc., and can be activated, modified or removed at anytime by TIDY4ME without advance notification.

In the event that you are given a code by or on behalf of TIDY4ME through which you may refer a friend to TIDY4ME in exchange for a referral credit, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by TIDY4ME in its sole discretion. Without limiting TIDY4ME’s other rights and remedies, TIDY4ME may terminate such code and/or your account for any breach of this Section.

No Agency

No independent contractor, agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement.

General Provisions

Failure by TIDY4ME to enforce any provision(s) of this User Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and TIDY4ME with respect to its subject matter. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. This Agreement will inure to the benefit of TIDY4ME, its successors and assigns.

Changes to this Agreement and the Service

TIDY4ME reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement (including the Privacy Policy) at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Service. Your continued use of the Service following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. TIDY4ME may change, modify, suspend, or discontinue any aspect of the Service at any time. TIDY4ME may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

 

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND THE TIDY4ME PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

 

Privacy Policy

Last updated: June 1, 2014

 

Our Policy

Welcome to the web site (the “Site”) of Tidy4Me Services, Inc. (doing business as TIDY4ME). This Site is operated by TIDY4ME and has been created to provide information about our company and the TIDY4ME house cleaning services, whether accessible to you via web, mobile app or other platform (our services, together with the Site, are the “Services”) by visitors and users of the Services (“you” and/or “your”).

This Privacy Policy sets out TIDY4ME’s policy with respect to information, including in particular information which identifies you personally (known as ‘personally identifiable information’ in the USA or ‘personal data’ in the European Union, which together we’ll call “Personal Data”)) and other information that is collected from visitors and users of the Services.

Please read this privacy policy carefully so that you understand how we will treat your information.  By using any of our Services, you confirm that you have read, understood and agree to this privacy policy.  If you do not agree to this policy, please do not use any of the Services.  If you have any queries, please email us at support@Tidy4Me.com

Who we are:

We are Tidy4Me Technologies, LLC (doing business as TIDY4ME), a California Company

We will refer to these companies together as “TIDY4ME”, “we”, “us” and/or “our”.

Information We Collect:

When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services, which typically includes your: (i) name; (ii) telephone number; (iii) email address; (iv) home address; (v) information about your home which you give us; (v) your payment details; (iv) your IP address; and (vi) any other personal information which you give us in connection with the Services.

Wherever TIDY4ME collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy.

Non-Identifiable Data: When you interact with TIDY4ME through the Services, we receive and store certain information which does not identify you personally (referred to as personally non-identifiable information in the USA and non-personal data in the European Union).  Such information is collected passively using various technologies.  This includes:

  1. Technical or other details about any device which you use to access the Services, including: Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details.  This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;
  2. Details of your use of our Services including, but not limited to: metrics information about when and how you use the Services; traffic data; and your geographical location data.

TIDY4ME may store such information itself or such information may be included in databases owned and maintained by TIDY4ME’s affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymised and generalised basis to track, for example, the total number of users of our Services, the number of visitors to each page of our Site and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.

Use of cookies:

In operating the Services, we may use a technology called “cookies.” Please see our cookie policy http://www.Tidy4Me.com/cookies for further information about our use of cookies.

Our Use of Your Personal Data and Other Information:

By providing us with the information about you discussed above, you consent for us and our subsidiaries and affiliates (the “TIDY4ME Related Companies to use that information in the following ways:

(1) to implement and monitor any TIDY4ME bookings which you make using our Services; (2) to share your Personal Data with TIDY4ME professionals in order to carry out your TIDY4ME bookings using our Serviecs; (3) to ensure that content from our Services is presented in the most effective manner for you and for your computer or other device from which you access the Services; (4) to provide you with information, products or services that you request from us or which we feel may interest you; (5) to carry out our obligations arising from any contracts between you and us; (6) to allow you to participate in interactive features of our Services, when you choose to do so; (7) to notify you about changes to our Services; (8) to improve or modify the Services, for example based on how you use our Services; (9) to calculate conversion rates and other elements of Services’ performance; and (10) for marketing purposes (which we discuss further below).

Our Disclosure of Your Personal Data and Other Information:

TIDY4ME is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:

Cleaning Services: We will share your Personal Data with cleaning service providers as necessary for them to provide their cleaning services to you.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with the TIDY4ME Related Companies  if we need to do so to fulfil this Privacy Policy.

Agents, Consultants and Related Third Parties: TIDY4ME, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in this privacy policy.

Legal Requirements: TIDY4ME may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of TIDY4ME, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, TIDY4ME conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and TIDY4ME may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. TIDY4ME may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes in fulfilment of this privacy policy.

Marketing and advertising: TIDY4ME and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Your Choices:

You can visit the Services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain TIDY4ME Services.

Where and how we store your personal information:

The information that we collect from you will be held in servers in the USA.  By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

Unsolicited information and public forums:

Please be aware that we do not accept unsolicited Personal Data unconnected with the Services and we will delete it as soon as we become aware you have sent us any such Personal Data (unless we are required to keep that Personal Data under this Privacy Policy).

You are responsible for any public publishing of information including Personal Data (for example on a discussion forum).  Please remember that this may mean third parties gaining access to that information, for which you will be responsible.

Children:

TIDY4ME does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to TIDY4ME through the Services, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites:

This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by TIDY4ME (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that TIDY4ME endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security:

TIDY4ME takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to TIDY4ME via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Registered TIDY4ME users will have an account name and password which enables you to access certain parts of our Services.  You  are responsible for keeping them confidential. Please don’t share them with anyone.

Other Terms and Conditions:

Your access to and use of the Services is also subject to the Terms of Use at www.Tidy4Me.com/terms.

Your rights:

Your California privacy rights

Under California law, California residents who have an established business relationship with us may choose to opt out of disclosure of personal information about them to third parties for direct marketing purposes. If you choose to opt-out at any time after granting approval, email support@Tidy4Me.com.

Changes to TIDY4ME’s Privacy Policy:

The Services and our business may change from time to time. As a result, at times it may be necessary for TIDY4ME to make changes to this Privacy Policy. Therefore, we may update this privacy policy from time to time (for example, to reflect changes in our business or the law).  Any changes we may make will be posted on this page and we will highlight to you any material changes which we make.  This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.

Access to Information; Contacting TIDY4ME:

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.

Please also feel free to contact us if you have any questions about TIDY4ME’s Privacy Policy or the information practices of the Services.

You may contact us as follows: support@Tidy4Me.com

Other Policies and Agreements

Independent Homekeeper Agreement

If you are a Homekeeper looking for the latest version of the Independent Homekeeper Agreement, it is found Here

Homekeeper Payment Processing Terms

Payment processing services for Homekeepers on TIDY4ME are provided by Stripe and are subject to the Stripe Connected Account Agreement (https://stripe.com/us/connect-account/legal), which includes the Stripe Terms of Service ( (https://stripe.com/us/legal ), (collectively, the “Stripe Services Agreement”). By agreeing to the Independent Homekeeper Agreement or continuing to operate as a Homekeeper on TIDY4ME, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of TIDY4ME enabling payment processing services through Stripe, you agree to provide TIDY4ME accurate and complete information about you and your business, and you authorize TIDY4ME to share it and transaction information related to your use of the payment processing services provided by Stripe.

Cancellation Policy

As a client, cancelling a cleaning within 24 hours of a scheduled appointment is a last-minute cancellation, and subject to a fee equal to 50% of the cost of the booking.

Damage Claims POLICY

Your satisfaction and safety is our highest priority, and we’ve set strict standards to deliver on this commitment. We do understand that accidents can happen, and in the rare and unlikely event of an incident, our Trust & Safety Team is here to support you.  We have a robust system in place, including third party insurance, that will ultimately reimburse up to $1M in damage as credit.  Our $1M insurance policy is designed to help you feel confident in booking with Tidy4Me, but please note that claims will only be paid following our claims process.  If you require additional coverage, coverage can be acquired typically via renters or homeowners insurance through a third party insurance coverage (we do not provide any referrals at this time).

For ultimate protection and peace of mind, we recommend securing or removing any valuable or personal items prior to your appointment. Please be advised that our policy does not cover theft or missing items.

We offer protection against damage in the home in the event a Homekeeper causes damage during your appointment.  We are not an employer, rather a platform like Uber, Amazon, and Ebay.  The protection offered is similar to that offered by AirBnB, Amazon, and Ebay.

On the rare and unlikely event a Homekeeper causes damage during your appointment, you may file a damage claim form against the Homekeeper who caused the damage.  Complete this form to be reimbursed with Tidy4Me Credit.  Credit can be used for any future appointment.  You may also contact support@tidy.com and a member of the TIDY4Me Team will discuss a resolution. In order for claims to be considered, damage must be reported within 72 hours of the appointment start time, a claim must be filed within 14 days of the appointment, and you must be up to date with any payments at the time the claim is processed.  Any claims that do not meet these criteria will not be considered.  Contact : support@tidy4me.com to begin your claim process.