Frequently Asked Questions (FAQ)

How does Tidy4Me work?

Get everything done with just your thumb.

Tidy4Me is the leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. Tidy4Me instantly matches thousands of customers every week with top-rated professionals in cities all around the world.

With a seamless 60-second booking process, secure payment, and a Tidy4me Service Guarantee, Tidy4Me is the easiest, most convenient way to book Home Cleaning services.

Ready to change how you get stuff done around the house?

  1. Start by Booking online or through our IOS app
  2. Select the service you want to book. We’ll double-check to make sure we’re available in your area.
  3. Pick a time that works for you.
  4. We’ll take payment electronically, through the magic of the internet, and confirm your booking.
  5. On the big day, a background-checked and highly-rated professional will arrive at your home ready to get the job done right.

*All Booking done ONLY through the Tidy4Me platform is insured and Covered

That’s it. We’ll see you soon.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Email us at Customerservice@tidy4me.com


What’s the cancellation policy ?

you can cancel up to 24 hours before the cleaning, afterwards you will be charged a fee.


Do I have to get my whole house cleaned?

No. We are different than any other cleaning platform, create your own cleaning and pick only the areas that you want cleaned.


What if I’m not satisfied with my cleaning ?

Contact us within 24 hours and we got you covered with our Tidy4Me Guarantee.


What if something is damaged ?

We got you covered!! every cleaning through our website or app is insured.


 

Do I need to be home?

Whether or not you’re home during your booking is up to you! When you make a booking, Enter in the “special instructions” section entry instructions for your professional. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the booking. Whatever you’re most comfortable with is fine.

The Tidy4Me Happiness Guarantee

Your happiness is our goal. If you’re not happy, we’ll work to make it right.

Tidy4Me strives to match you with the right pro for you and your home every time. If you’re not satisfied with the quality of the service of one of your pros, let us know and we’ll work to make it right. Additionally, in the rare event of damage, Tidy4Me got your back. Every booking made through the Handy platform is insured.

Subject to certain terms and conditions. The Tidy4Me Happiness Guarantee applies if:  

  • The scope of work that you were charged for was not completed to your satisfaction, or your property was damaged as a direct result of the service booked through the Tidy4Me platform*
  • The service was completed within the past 24 hours.  For recurring services, each appointment is treated as a separate occurrence.
  • Your account is in good standing without unpaid balances

*In the event of damage or a missing item, Tidy4Me will require documentation to prove value, ownership and damage in order to process the claim