Damage Claim Form
If you believe your Homekeeper made a mistake and caused damage to your home, use this form to request that your Homekeeper cover the damage.
-In order for claims to be considered, damage must be reported within 72 hours of the appointment start time, a claim must be filed within 14 days of the appointment, and you must be up to date with any payments at the time the claim is processed. Any claims that do not meet these criteria will not be considered.
-All claims will be resolved based on the merits of the claims investigation.
-Proof of damage and original value of the damaged item(s) is required.
-Claims will not be considered without detailed documentation.
TIDY does not guarantee replacement or reimbursement for the original cost of an item, and will determine the fair market value. If fair market value cannot be determined, TIDY can reimburse 25% of the cost of a similar replacement item. TIDY shall be the sole determiner of fair market value, or the cost of a similar replacement item. For any repair, TIDY shall reimburse for low cost provider for an average version of the repaired object. TIDY shall be the sole determiner of the eligibility of claims.
All approved claims will be reimbursed with credit towards future Cleanings. If your claim is approved, any previous credits or refunds for that cleaning shall apply towards the reimbursement credit
If we approve the claim to have the Homekeeper cover the damages, and the Homekeeper is unable to do so, then TIDY will cover the damages in a manner subject to the terms herein and on tidy.com/terms.