Damage Claim

 

Damage Claim Form

If you believe your Homekeeper made a mistake and caused damage to your home, use this form to request that your Homekeeper cover the damage.

-In order for claims to be considered, damage must be reported within 72 hours of the appointment start time, a claim must be filed within 14 days of the appointment, and you must be up to date with any payments at the time the claim is processed. Any claims that do not meet these criteria will not be considered.
-All claims will be resolved based on the merits of the claims investigation.
-Proof of damage and original value of the damaged item(s) is required.
-Claims will not be considered without detailed documentation.

TIDY does not guarantee replacement or reimbursement for the original cost of an item, and will determine the fair market value. If fair market value cannot be determined, TIDY can reimburse 25% of the cost of a similar replacement item. TIDY shall be the sole determiner of fair market value, or the cost of a similar replacement item. For any repair, TIDY shall reimburse for low cost provider for an average version of the repaired object. TIDY shall be the sole determiner of the eligibility of claims.

All approved claims will be reimbursed with credit towards future Cleanings. If your claim is approved, any previous credits or refunds for that cleaning shall apply towards the reimbursement credit

If we approve the claim to have the Homekeeper cover the damages, and the Homekeeper is unable to do so, then TIDY will cover the damages in a manner subject to the terms herein and on tidy.com/terms.

 
 
 

Please attach a photo of the damage.

Please attach any additional photos of the damage.

Please attach any additional photos of the damage.

 

Common Reasons a Claim is Rejected
We strive to be completely clear about the claims process. These are the most common reasons a claim is rejected:
-The damage was not due to a clear error on the Homekeeper's part.
-The damage could reasonably be expected to occur in a home cleaning, not due to a mistake.
-The damage was pre-existing, or damage was caused by a pre-existing condition.
-The damage is caused by faulty appliances or items in your home
-The damage is determined to be standard wear and tear
-You completed the repairs before an assessment of the damage could be made.
-The claim was not made within 72 hours of the appointment time.
-The damage was not made as a direct result of the cleaning or did not occur during the cleaning.
-The damage was caused by cleaning products that you requested the Homekeeper to use, or caused by actions taken at your instruction.


Additional Terms
YOU ARE NOT AN INSURED OR OTHER THIRD PARTY BENEFICIARY UNDER THE TIDY INSURANCE POLICY. TO THE EXTENT YOU DESIRE ADDITIONAL PROTECTION BEYOND THE COVERAGE AFFORDED BY THE TIDY CLIENT GUARANTEE, TIDY STRONGLY ENCOURAGES YOU TO PURCHASE SEPARATE INSURANCE THAT WILL COVER YOU AND YOUR PROPERTY FOR LOSSES CAUSED BY HOMEKEEPERS OR HOMEKEEPERS’ INVITEES IN THE EVENT TIDY OR ITS INSURER DECLINES COVERAGE FOR CLAIMS UNDER THE TIDY CLIENT GUARANTEE OR YOUR LOSS IS NOT OTHERWISE COVERED BY THE TIDY CLIENT GUARANTEE.


You acknowledge and agree that:
-TIDY solely guarantees obligations of your Homekeeper to pay you for damages during a scheduled TIDY Cleaning, and is dependent upon you pursuing any rights and remedies you may have to recover damages directly from the Homekeeper in the event this claim is approved at TIDY’s discretion.
-These terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.
-You agree to release, defend, indemnify, and hold TIDY and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with this agreement.
-You may not assign or transfer these terms or rights, by operation of law or otherwise, without TIDY’s prior written consent.


IF YOU CHOOSE TO USE THE SITE, APPLICATION, OR SERVICES AS A CLIENT, YOU DO SO AT YOUR SOLE RISK. THE TIDY SERVICE AND APPLICATION IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, APPLICATION AND SERVICES, REMAINS WITH YOU.


IN NO WAY DOES OUR POLICY DOES COVER THEFT.

THIS POLICY ONLY COVERS FUNCTIONAL REPLACEMENTS. NEITHER YOUR HOMEKEEPER NOR TIDY IS EXPECTED TO PAY BEYOND A FUNCTIONAL PURPOSE. ANY OBJECT THAT IS EXPENSIVE OR "PRICELESS" BEYOND ITS FUNCTIONAL USE, WE RECOMMEND GETTING SEPARATE INSURANCE TO COVER THAT OBJECT(S). NEITHER HOMEKEEPERS NOR TIDY ARE ASSUMING EXCESS LIABILITY DUE TO THE FACT THAT YOUR GOODS ARE EXPENSIVE. UNDER NO CIRCUMSTANCE SHALL TIDY NOR HOMEKEEPER COVER DAMAGE TO ANY SINGLE MOVABLE OBJECT IN EXCESS OF $1,000. TIDY DOES NOT UNDERWRITE HOMES, AND AS SUCH WILL ONLY REIMBURSE OR REPLACE FOR AN AVERAGE VERSION OF THE DAMAGED ITEM. BY BOOKING A CLEANING FOR A HOUSE WITH EXPENSIVE GOODS, YOU EXPRESSLY AGREE TO ASSUME THE EXCESS RISK FROM SUCH EXPENSIVE GOODS. FOR EXAMPLE, IF YOU HAVE A PIECE OF RARE OR EXPENSIVE ARTWORK THAT IS DAMAGED IN THE COURSE OF A CLEANING, WE WILL REIMBURSE THE AMOUNT FOR A FUNCTIONAL REPLACEMENT, LIKELY BELOW THE VALUE OF THE ARTWORK. FOR EXAMPLE, IF YOU HAVE EXPENSIVE HARDWOOD FLOORS THAT ARE DAMAGED, TIDY WILL REIMBURSE THE COST OF A LOW-COST PROVIDER FOR AVERAGE HARDWOOD FLOORS.


These TIDY Client Guarantee Terms will be interpreted in accordance with the laws of the State of California and the United States of America, without regard to its conflict-of-law provisions.


By completing this form, you acknowledge that you have read and accept the policies outlined by TIDY regarding damage claims.


Next Steps
We contact the Homekeeper.
We reach out to the Homekeeper on your behalf, and collect more information. Since the damage claim can be a substantial amount of money for the Homekeeper, it is our responsibility to ensure that claims are responsibly considered.


Your claim is closed.
If your claim is approved, we will offer TIDY credit while we collect from the Homekeeper on your behalf. This way, you don't have to worry about collecting from the Homekeeper, or even seeing them again.